Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my flowers arrive fresh?
We source our blooms directly from sustainable farms and ship them in temperature-controlled, moisture-wicking packaging to ensure they stay fresh for at least seven days after arrival.
What is your delivery area and timeframe?
We offer nationwide shipping. Standard delivery takes 2-3 business days, but you can also select 'Next Day Delivery' at checkout for urgent floral needs.
Can I include a personalized message with my order?
Absolutely. During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will hand-print on a premium card.
What is your return policy for perishable items?
While we cannot accept returns on live flowers, we offer a 'Freshness Guarantee.' If your bouquet arrives damaged or wilted, please send us a photo within 24 hours for a full replacement or refund.
How should I care for my flowers once they arrive?
Each order includes a care guide and flower food. For best results, trim the stems at a 45-degree angle, place them in room-temperature water, and keep them away from direct sunlight and drafts.
Do you offer subscription services for home decor?
Yes, our MyFlowers Subscription allows you to receive fresh seasonal arrangements weekly, bi-weekly, or monthly at a 15% discount compared to one-time purchases.